Användarvillkor
Terms of Service
Last updated: August 12, 2026
Welcome to Silkrest. These Terms of Service (“Terms”) govern your use of our website and online store and apply to all purchases made through our website.
By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
1. About Our Store
This website is operated by:
Silkrest
Email: silkrest.shop@gmail.com
Nuvora is responsible for the sale of products made through this website.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the applicable age of majority, you may only use our website with the involvement and consent of a parent or legal guardian where required by law.
3. Products
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, colors and appearance may vary depending on your device and screen settings.
We reserve the right to update product information, prices, descriptions, and availability at any time.
4. Orders
When you place an order through our website, you are submitting an offer to purchase the products in your order.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we reasonably suspect fraudulent or unauthorized activity; or
- we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method.
5. Prices and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Where applicable, taxes and VAT will be handled in accordance with the laws applicable to the transaction.
The total price, including applicable taxes and delivery charges, will be displayed before you complete your purchase where required by law.
We accept the payment methods displayed at checkout.
By placing an order, you confirm that you are authorized to use the selected payment method.
6. Shipping and Delivery
We ship orders to the destinations available at checkout.
Estimated delivery times are provided for guidance and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our reasonable control.
We will provide available shipping information at checkout.
If a delivery is delayed significantly or an order is not delivered, please contact us at silkrest.shop@gmail.com so that we can assist you.
For consumers in the European Union, your statutory rights regarding delivery remain unaffected by these Terms.
7. Right of Withdrawal for EU Consumers
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without providing a reason.
The withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must notify us clearly within the applicable 14-day period by contacting:
silkrest.shop@gmail.com
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision to withdraw.
You may examine and handle the product to the extent necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary for such examination.
Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods.
We will provide the applicable return instructions and return address after you contact us.
8. Refunds
When you exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the standard delivery cost where required by applicable law.
We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed with you.
Your bank or payment provider may require additional processing time before the refund appears in your account.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain types of goods where an exception is permitted by applicable law.
For example, this may include sealed goods that are not suitable for return for reasons of health protection or hygiene where the seal has been removed.
If an exception applies to a particular product, this will be communicated where required by law.
Nothing in these Terms limits any mandatory consumer rights that apply to you.
10. Defective, Damaged, or Incorrect Products
Defective, Damaged, or Non-Conforming Products
If you receive a product that is defective, damaged, or does not conform to the order or applicable legal requirements, please contact us as soon as reasonably possible at:
If you are a consumer in Sweden, you have the right to make a complaint regarding an original defect in a product for up to three (3) years from the date you received the product, in accordance with applicable Swedish consumer law.
A complaint should be made within a reasonable time after you discovered or should reasonably have discovered the defect. A complaint made within two months of discovering the defect will generally be considered to have been made within a reasonable time.
The statutory right to complain does not mean that every issue occurring within three years is automatically considered a defect for which Nuvora is responsible. The issue must be covered by the applicable consumer protection legislation.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, cancellation of the purchase, or other remedy.
If you are a consumer residing outside Sweden, mandatory consumer protection rights applicable in your country of residence may also apply.
Nothing in these Terms limits or removes any statutory consumer rights that cannot legally be excluded.
11. Exchanges
Unless otherwise stated, we do not offer direct exchanges.
If you would like a different product, you may return the original product in accordance with our Return & Refund Policy and place a new order.
This does not affect any statutory rights you may have.
12. Intellectual Property
All content on this website, including but not limited to logos, graphics, images, photographs, text, product descriptions, videos, designs, and other materials, is owned by or licensed to Nuvora unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or otherwise exploit our website content without our prior written permission, except where permitted by applicable law.
13. User Content and Reviews
If you submit reviews, photographs, comments, or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of any third party.
By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for purposes related to operating and marketing our business, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that arise from your use of our website or products.
Nothing in these Terms affects mandatory consumer rights or statutory protections applicable to you.
17. Events Beyond Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, strikes, disruptions to transportation or telecommunications, customs delays, or other similar events.
Where required by applicable law, your statutory consumer rights remain unaffected.
18. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will generally be the version that was in effect when you placed your order, unless otherwise required by applicable law.
The latest version of these Terms will always be made available on our website.
19. Governing Law and Consumer Rights
These Terms are governed by and interpreted in accordance with Swedish law.
However, if you are a consumer residing in another country, this choice of law does not deprive you of protections that cannot legally be excluded under the mandatory consumer protection laws applicable to you.
Nothing in these Terms limits any mandatory rights you may have under the laws of the country in which you reside.
20. Dispute Resolution
If you have a complaint or dispute, we encourage you to contact us first at:
silkrest.shop@gmail.com
We will make reasonable efforts to resolve the matter directly with you.
Consumers within the European Union may also have access to applicable consumer dispute-resolution mechanisms and courts under the laws that apply to their situation.
21. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Nuvora
Email: silkrest.shop@gmail.com