Return & Refund Policy

We have a 14-day return policy, which means you have 14 days from the day you receive your order to request a return.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, log in to your customer account and submit a cancellation or return request directly from your order. You will receive an email confirmation once your request has been submitted.

The withdrawal period expires 14 days after the day you receive the last item in your order. If the deadline falls on a weekend or public holiday, it is extended to the next business day. Contact us at silkrest.shop@gmail.com if you find any trouble.

Condition of Returned Items

You may handle and inspect the product as necessary to determine its nature, characteristics, and functionality. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.

Please return the item with its original packaging and any included accessories where possible.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, you are responsible for the cost of returning the item.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at silkrest.shop@gmail.com so we can assist you.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.

Please include your order number and, where applicable, photos or other information showing the issue so that we can assess the situation and provide an appropriate solution.

Non-Returnable Items

Certain goods may be excluded from the right of withdrawal where permitted by applicable law. This may include goods that are sealed and are not suitable for return for reasons of health protection or hygiene if the seal has been removed.

If you are unsure whether your item is eligible for return, please contact us at silkrest.shop@gmail.com before returning it.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, you may return your original order in accordance with this policy and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, we will refund the payment using the original payment method.

For EU consumers exercising their right of withdrawal, refunds will be issued without undue delay and no later than 14 days after we are informed of your decision to withdraw. However, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

The refund will include the standard delivery cost originally paid, where required by applicable law. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Contact Us

If you have any questions about returns or refunds, please contact us at:

silkrest.shop@gmail.com