Shipping Policy

Last updated: August 12, 2026

At Silkrest, we aim to process and deliver your order as quickly and reliably as possible. Please read the information below regarding our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that processing times may occasionally take longer during periods of high order volume, holidays, promotions, or other circumstances outside of our reasonable control.

Estimated Delivery Times

Our estimated standard delivery time is:

5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other circumstances outside of our control.

Please allow additional time for international shipments.

International Shipping

We may offer shipping to selected countries worldwide.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or similar charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

We have no control over customs processing times and cannot guarantee how long a package may be held by customs.

Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

Please note that tracking information may take some time to become active after the order has been shipped.

If your tracking information has not been updated for several business days, please allow some additional time for the carrier's system to update before contacting us.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at:

silkrest.shop@gmail.com

We will do our best to assist you, but we cannot guarantee that we will be able to change the shipping address after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to resend the order.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us at silkrest.shop@gmail.com.

For damaged packages, we may ask you to provide photographs of the package and the product so that we can investigate the issue with the shipping carrier.

If an order is confirmed as lost or damaged during shipping, we will work with you to find an appropriate solution in accordance with applicable law.

Delivery Delays

While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Shipping carrier delays
• Customs processing
• Severe weather
• Public holidays
• High order volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other events beyond our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control. However, we will make reasonable efforts to assist you if a delivery is significantly delayed.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply to you under applicable law.

Questions About Shipping

If you have any questions regarding your order or shipping, please contact us at:

silkrest.shop@gmail.com

We are happy to assist you with any shipping-related questions.